Shipping policy

Incline Vine Shipping Policy

Processing & Shipping Times

At Incline Vine, we strive to process and ship your orders as quickly as possible. Below are our estimated processing and shipping times:

  • Processing Time: 1-3 business days (excluding weekends and holidays)
  • Standard Shipping: 7-15 business days
  • Express Shipping (if available): 5-10 business days

Note: Shipping times vary depending on the destination and product availability.

Shipping Costs

We offer transparent and competitive shipping rates:

  • Standard Shipping: £3.99 per order
  • Express Shipping: Costs vary based on location and product weight (if available)

Shipping costs will be calculated at checkout.

Order Tracking

Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package’s progress. You can track your order here 

International Shipping

We currently ship to multiple countries, including the UK, USA, and select international destinations. Please note:

  • Customs fees, duties, and taxes may apply for international orders and are the responsibility of the customer.
  • Delivery times may be extended due to customs processing.

Delayed or Lost Packages

While we ensure timely processing, some delays may occur due to:

  • High demand during peak seasons
  • Customs clearance for international orders
  • Unforeseen carrier delays (weather, strikes, etc.)

If your order is delayed beyond the estimated timeframe, please contact us at inclinevine@gmail.com with your order details, and we’ll assist you promptly.

Incorrect Addresses & Failed Deliveries

Customers are responsible for providing the correct shipping address at checkout. If an order is returned due to an incorrect address or failed delivery attempt, a reshipping fee may apply.

Damaged or Missing Items

If your order arrives damaged or incomplete, please reach out to us within 48 hours of delivery with:

  • A clear photo of the damaged item(s)
  • Your order number

We’ll arrange for a replacement or refund based on our return policy.

Contact Us

For any shipping-related inquiries, please email us at inclinevine@gmail.com or visit our Contact Us page.

Thank you for shopping with Incline Vine!